How to return an item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase. Return shipping expenses for the return of products are the responsibility of the customer.
Products must be in new condition as you received them and in the original box and/or packaging.
Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective.


• Please email sales@eaata.co.uk to request a Return Merchandise Authorization (RMA).

• EAATA, approval must be obtained prior to return of any merchandise. Returns
without an RMA number will be refused and returned at the shipper’s expense.

• Return for refund will not be allowed if it has been more than 30 days after original invoice date.
• All returns are subject to inspection and a restocking fee.

• If an item returned is found to be in unsellable condition, the customer may elect to have the item returned. If returned, the customer will be responsible for shipping charges to return. No refund will be issued.


Mail your returned item to:

EAATA UK
9 Alleysbank Road
Glasgow G73 1LX

sales@eaata.co.uk

+44 (0)330 002 1961

Include a signed letter stating the reason for your return and the original receipt.

Return exceptions
Some items cannot be returned if they are opened. Some electronic devices cannot be returned unless is in the return period by the company.
Merchandise that has been worn, used, or altered will not be accepted for refund, return or exchange.

Restocking fee
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
If your item is in new condition, not opened you may exchange it for any other that matches the same price. You will subject to a 15% restocking fee, but you still will have to pay return shipping.